Business VoIP services are available both directly from the service provider and through third party resellers. In theory both routes should be effective and which one you choose may depend much more on what skills and capabilities you have in-house and to what extent you are willing and able to take on the every day management of VoIP service.
For most businesses, technology and communications won’t be the core focus, so the more it is taken off your hands the better. This is not to suggest that business VoIP services are complex or difficult to set-up and manage – that’s not the case by any means. But VoIP does have its complications and nuances and when issues arise, you might need some help.
Of course, service providers will offer online and / or telephone support and this may be very good and solve most problems. But if it’s something more complex, you might need someone who can give you personal, hands-on assistance.
You may feel quite comfortable setting up the service in the first place and finding your way around the key features. Or you may prefer to have someone who knows their way around and is prepared to show you how they can be used, and perhaps offer some tuition to staff.
At the end of the day, going direct may be less complicated in some ways, but may also leave you to your own devices to some degree. You will be a small fish in a big pond. Going indirect will mean you get more assistance and personal service, and the reseller will be able to get to know your business and its needs, and thus provide a more tailored solution. You may pay a little more for this extra layer of service, but if you don’t want to manage it all on your own, it should be worth that added investment.
Posted in: VoIP for your business