Cloud telephones benefits come from employing Hosted VoIP. VoIP enables staff to always be available on the same number, wherever they are. The flexibility it gives the business to have multiple local or national numbers and to operate from any location. The capability it gives you to scale the number of users up (or down) quickly, if needed, or to set up project teams on a site for a limited period.
The detailed management information and monitoring options it gives to administrators provides businesses with much greater visibility and control. There is also the potential to integrate the hosted VoIP service with CRM and unified communications solutions, which will mean better and more responsive customer service.
All of these are really important benefits that hosted VoIP can bring to any business. But one major advantage that tends not to be talked about too loudly is cost reduction. Yet for most organisations, this remains the strongest driver for adoption.
The fact is that VoIP saves you a significant amount of money compared to the cost of traditional PSTN-based telephony. Most hosted VoIP plans will give you local and national calls for a simple fixed monthly subscription fee, along with a whole range of additional service options. Call forwarding, auto attendant, voice recording, and much more. Call costs to mobiles and to international numbers are much lower than they are with ordinary fixed lines.
Businesses that use hosted VoIP know how much they are going to spend every month on telephony, so that helps with forecasting and cost management. The fact that you can take your VoIP number with you wherever you go means that, instead of using their mobiles to stay in touch when they are working remotely or at home, staff can use their hosted VoIP.
Hosted VoIP saves businesses a huge amount on telephony costs. Typically, the figure can be as high as 40% and sometimes more. If you’d like to find out more about how VoIP can lower costs, please get in touch.
Posted in: VoIP Business Guidance