| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 0 / 1 | 1 | 10.00 | 1.00 | 5.00 | 10.00 | 6.50 |
| Date Submitted: | March 2, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 5+ Years |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | No |
| Review: | Great, Until Customer Service Is Needed Great Call Quality. But pray you never need Customer Service. I do not think they have Customer Service Qualified agents. If support of needed there is no Telephone number to reach them. All communication is via Email. Then, who ever they have answering customer service emails, clearly is not trained to be a customer care provider. Will not take time to read your emails, so your point and issues will not come across clearly, and a battle of emails will be created in order to solve one simple issue. No matter how cordial THE CLIENT is to them, they will not care to be gentle to the customer. AWFUL Customer Service!!! Axvoice would be a perfect VOIP company if they would pride themselves with a good Customer Service department. Comments [ 0 ] |
| Submitted by: | GiGi :: Atlanta, GA |
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