| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 31 / 3 | 34 | 8.29 | 6.50 | 7.19 | 7.84 | 7.45 |
| Date Submitted: | June 30, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 2+ Years |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 3 out of 10 |
| Pricing: | 4 out of 10 |
| Features & Options: | 4 out of 10 |
| Recommend: | Yes |
| Review: | Good Voice Quality The connection is rather reliable and I have been using it since around two years now. Their customer support works perfectly and they help customers make the best out of their VoIP connections. Axvoice has helped me save quite a bit of money on international calls. Comments [ 103 ] |
| Submitted by: | Jyoti Emo :: Texas |
| Date Submitted: | June 23, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 4 - 6 Months |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 4 out of 10 |
| Pricing: | 6 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Unlimited Calls to Other Countries I am using Axvoice internet phone for last couple of months; the fixed rate per month is great for unlimited calls to other countries. The landline pay as you go does not offer unlimited calls but per minute calling is very less as compared to PSTN. I was afraid to use the internet phone but it is quite simple and connects to the available internet automatically, the voice quality is quite ok, and most of the time the voice is quite loud and clear. The good thing is that I can take the phone with me and use it at any hot spot; it even works with the neighbor’s Wi-Fi when my dsl connection is down. I would recommend Axvoice to those who call more to outside countries, it is quite convenient and the fixed rate is real peace of mind. Comments [ 105 ] |
| Submitted by: | Susane :: IL |
| Date Submitted: | June 18, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 7 out of 10 |
| Pricing: | 8 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | I am very Satisfied with Axvoice VoIP Services Hello everyone. I usually don’t see people coming up for feed back once they are satisfied with a product. Mostly users come up to complain. But I really wanted to share my views about the superb service offered by Axvoice. We have just switched to Axvoice. My job requires frequent visits to Brazil and we used to spend a lot on phone cards, Axvoice is a cheap alternative and my family can reach me anytime. It is good value for money and offers over 20 locations unlimited calling plus the monthly discount is great. It works on internet connection so availability of internet is very important for its working. A bundle of other features are part of the deal which used to charge on my previous plan, one of the features is Softphone which enables me to use the phone on my laptop using software so I have a physical phone at my home and a virtual phone with the same number on my laptop wherever I am. I would rate Axvoice 9 out of 10 and recommend it for use. Comments [ 101 ] |
| Submitted by: | Kruger :: United States |
| Date Submitted: | June 15, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 2+ Years |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 4 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 9 out of 10 |
| Recommend: | Yes |
| Review: | Appreciate the Great Services I have been using the Axvoice service for two years and I really appreciate the great services offered by Axvoice. It is perfect. No distortion in calls and no billing issue whatsoever. I am truly satisfied with the services offered by Axvoice, particularly because I can now easily make affordable outgoing calls and receive free incomings. Comments [ 0 ] |
| Submitted by: | Sabrina Hazel :: NY |
| Date Submitted: | June 6, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 6 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | No |
| Review: | Unreliable service from Dishonest provider... I had a very negative experience with Axvoice: bad voice quality, call drops, several outages lasted hours in a few months. NO phone customer support. Besides that, they are simply dishonest: - lied me about "No outage in our network", when they were down for 10+ hours and it was verified by me and my friend - put "No signup contract" statement on their front page and when I had to disconnect, due to their poor service,- they surprised me with "my contractual obligations" and charged 39.99 disconnect fee. - their terms of service are intentionally hidden and NOT accessible from any page of their website as of today. You will have a chance to see them only in the middle of signup to their service. - I really wonder about flush of recent faceless positive reviews posted for Axvoice... I will not make any comment on them, just read and judge yourself. Granted, Axvoice has good set of phone features, but how much even the best set of features worth WITHOUT: - good customer care, - such degree of DISHONESTY - and with quite unreliable service? Comments [ 173 ] |
| Submitted by: | dixi :: Plano, TX USA |
| Date Submitted: | June 4, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 7 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Axvoice is a marvelous VoIP service provider Axvoice is a marvelous VoIP service provider. I am really glad I decided to sign up for this service. It has a residential plan that has fulfilled all of my necessities. I am able to save money as well! Their service is classic, and it allows me to call anywhere in the world. Comments [ 100 ] |
| Submitted by: | Taylor :: United States |
| Date Submitted: | June 2, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 9 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Axvoice Customer Support is Really Helpful Having used Axvoice’s residential plan for about a year, I must say that this service is the best for residential users. The best part is that their customer support is really helpful and has helped me solve a few issues within minutes. The service is highly recommended. Comments [ 112 ] |
| Submitted by: | Emily :: United States |
| Date Submitted: | May 31, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 5+ Years |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 8 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Axvoice Call Quality is Very Good Our relationship with Axvoice is as old as its Beta version. Through all that time, we have had no complaints of any sort. Every query or reported issue is dealt quickly and the call quality is very good. Comments [ 109 ] |
| Submitted by: | Mica :: United States |
| Date Submitted: | May 27, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 8 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 3 out of 10 |
| Recommend: | Yes |
| Review: | Choosing VoIP is cost savings I really applaud the customer services of Axvoice as they solved certain kinks in my connection immediately. There was no hassle or delay in their response. As being a year-old, delighted customer, I highly recommend the residential VoIP services of Axvoice! Comments [ 0 ] |
| Submitted by: | Jenifer Hill :: Annapolis, Maryland, U.S. |
| Date Submitted: | May 26, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 3+ Years |
| Call & Service Quality: | 5 out of 10 |
| Customer Support: | 6 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 7 out of 10 |
| Recommend: | Yes |
| Review: | I always suggest Axvoice services I’ve been a regular user of Axvoice VoIP for nearly 3 years. Ignoring the rare glitches, my overall experience has been wonderful. I always suggest Axvoice services to my family and acquaintances. Comments [ 106 ] |
| Submitted by: | Kerry :: United States |
| Date Submitted: | May 24, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 10 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Axvoice service is affordable and trust-worthy The beta test period went really smooth for us and the service was astonishingly good. The connections were always reliable. I have migrated to a BYOD plan and would particularly recommend this service to all residential users. The service is affordable and trust-worthy. The best part is that the setup is easy to install. Comments [ 99 ] |
| Submitted by: | Cambell :: United States |
| Date Submitted: | May 19, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 10 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Great Customer Support I was using viatalk from 2 years but i was unhappy with their customer service. I join Axvoice and now i am very happy with their customer support. Their customer response is very fast and i am enjoying Axvoice VoIP Service. Comments [ 109 ] |
| Submitted by: | William :: United States |
| Date Submitted: | May 11, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 2 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | No |
| Review: | "I don't recommend Axvoice service to anyone" I used to have a plan with them called Pay as You Go (Pay just for the calls you make). In order to use this plan, a deposit was required. I placed $20.00 in it. I used only $0.27 out of $20.00. When I canceled my account after a month, no one returned my deposit money back. I have made numerous attempts to get my money back but so far no luck. I sent e-mails and left messages on Axvoice tech-support (888-277-8647)and Axvoice Billing (212-933-9460) but so far I have not received a response from them. I also contacted Better Business Bureau and Federal Communications Commission and so far Axvoice doesn't respond even to them. I really regret having business with them and do not recommend them to anyone. In order to avoid my mistake, stay away from the company and do not spend a single cent on their products and services. Comments [ 106 ] |
| Submitted by: | Plano :: Plano Tx USA |
| Date Submitted: | March 2, 2010 |
| VoIP Provider: | Axvoice |
| Time with VoIP Provider: | 5+ Years |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | No |
| Review: | Great, Until Customer Service Is Needed Great Call Quality. But pray you never need Customer Service. I do not think they have Customer Service Qualified agents. If support of needed there is no Telephone number to reach them. All communication is via Email. Then, who ever they have answering customer service emails, clearly is not trained to be a customer care provider. Will not take time to read your emails, so your point and issues will not come across clearly, and a battle of emails will be created in order to solve one simple issue. No matter how cordial THE CLIENT is to them, they will not care to be gentle to the customer. AWFUL Customer Service!!! Axvoice would be a perfect VOIP company if they would pride themselves with a good Customer Service department. Comments [ 121 ] |
| Submitted by: | GiGi :: Atlanta, GA |
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