| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 3 / 7 | 10 | 5.70 | 3.51 | 8.10 | 6.19 | 5.87 |
| Date Submitted: | September 25, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | estan locos esta compania esta loca no atiende sus clientes ,es imposible hablar com ellos .yo todabia no se lo que me estan cobrando por el servicio.nunca he visto algo asi en mi vida Comments [ 0 ] |
| Submitted by: | sergio :: hallandale beach ,fl,33009,usa |
| Date Submitted: | September 15, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 8 out of 10 |
| Features & Options: | 6 out of 10 |
| Recommend: | No |
| Review: | Worst Ever Customer Support Just cannot get hold of customer service no matter what I try call, email, website etc. The JOIP website does not even recognize me when I try to contact technical support. Voicemail intermittent - sometimes people can leave message, sometime they can't. Sometimes you can collect messages, sometimes you can't. Sometime it will take 3 days for a message to suddenly 'appear'. I'm only using this as a temporary solution and would NOT recommend to anyone. The only good thing is the price - but then again you get what you pay for! Comments [ 1 ] |
| Submitted by: | pj435 :: BC, Canada |
| Date Submitted: | July 28, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 4 - 6 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 9 out of 10 |
| Features & Options: | 9 out of 10 |
| Recommend: | No |
| Review: | Joip customer service is nonexsistant Joip VOIP service has been great until the moment I needed customer service. I've called the customer support numbers for Canada and USA; both numbers reply: "number out of service". I've emailed the customer support email address: No reply. My latest attempt is to contact Panasonic who supply the hardware for Joip's service, they were helpful and would investigate the issue and get back to me. I think Panasonic has found a bad business partner in Delta-Three, if it is in fact Delta-three that is supplying the customer service for Joip. Comments [ 0 ] |
| Submitted by: | Thomas Rosendal :: Guelph, ON, Canada |
| Date Submitted: | May 12, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 5 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | Bad customer services Sunday I bought phone model BB-Gt1502B, when I hooked the phone I got my JOIP # immediatly, but I did not receive my password number to be able to access the web site and be able to add fund to my account, I spent more than 2 hours and half on sunday trying to reach someone at the customer service of JOIP, no one answer the phone we keeping holding undefinitly, I sent two e-mail on sunday and didn't get any answer, now we are on monday now I lost more then one hours waiting and trying to reach someone at the the customer service, no one answer the phone, I sent 3 e-mails, I think that the best thing to do will be to bring back the phone where I bought it to get refund, to much poor customer service.... Comments [ 0 ] |
| Submitted by: | Step :: Rimouski,QC,Canada |
| Date Submitted: | December 7, 2007 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 6 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | joip is cool You can only get the service by purchasing a panasonic globarange phone; but, thats all you need, paid service starts at $7 a month and you get a local number with that. Rates are close to skype and stuff with $0.02 per minute for most places. Check out http://joipforum.com to talk with other people. Comments [ 0 ] |
| Submitted by: | Eyaluth :: Vancouver |
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