| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 3 / 8 | 11 | 5.82 | 3.28 | 7.64 | 6.08 | 5.70 |
| Date Submitted: | November 1, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 2 out of 10 |
| Pricing: | 8 out of 10 |
| Features & Options: | 7 out of 10 |
| Recommend: | No |
| Review: | Great when it is working The hybrid globarange phone concept is fantastic. JOIP's initial customer service for setup assistance was great. It went downhill quickly from there after I upgraded my phone 4 months into using the service. For almost 6 months I was unable to use my globarange phone to either receive or make outgoing calls on the 'new' IP phone number I had printed on ALL my business cards and company stationery. As with other reviewers I had an extremely difficult time getting through to customer service department let alone talk to a representative! Many times waited on phone for an hour plus for someone to answer - I can only count 2 out of truthfully 'dozens' of calls when someone did answer. The usual response was that technical services would call me within 48 hours. They never did - not any of the 10 plus times they were supposed to call. My agony was put to rest when JOIP's customer service rep Chris N. picked up the line this past week. Out of a 1-10 rating I would have to rate this fellow's customer service skills at a 15 (compared to all the other yahoos who should be replaced). He kept me on the line until he figured out what the problem was, explained it to me, told me what he was going to do, and actually did it. My phone and IP line work great now. To give credit where credit was due I emailed the rep's supervisor, talked to the supervisor by phone. I also snail-mailed a letter to the CEO of Aegis, check www.aegis.com, the company that runs the contact centre in India, to praise Chris N. and complain about the service in general. Bottom Line - It's great when it's working but it may well be challenging getting to that point. Comments [ 433 ] |
| Submitted by: | Mel :: Halifax, Nova Scotia, Canada |
| Date Submitted: | September 25, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | estan locos esta compania esta loca no atiende sus clientes ,es imposible hablar com ellos .yo todabia no se lo que me estan cobrando por el servicio.nunca he visto algo asi en mi vida Comments [ 117 ] |
| Submitted by: | sergio :: hallandale beach ,fl,33009,usa |
| Date Submitted: | September 15, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 8 out of 10 |
| Features & Options: | 6 out of 10 |
| Recommend: | No |
| Review: | Worst Ever Customer Support Just cannot get hold of customer service no matter what I try call, email, website etc. The JOIP website does not even recognize me when I try to contact technical support. Voicemail intermittent - sometimes people can leave message, sometime they can't. Sometimes you can collect messages, sometimes you can't. Sometime it will take 3 days for a message to suddenly 'appear'. I'm only using this as a temporary solution and would NOT recommend to anyone. The only good thing is the price - but then again you get what you pay for! Comments [ 106 ] |
| Submitted by: | pj435 :: BC, Canada |
| Date Submitted: | July 28, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 4 - 6 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 9 out of 10 |
| Features & Options: | 9 out of 10 |
| Recommend: | No |
| Review: | Joip customer service is nonexsistant Joip VOIP service has been great until the moment I needed customer service. I've called the customer support numbers for Canada and USA; both numbers reply: "number out of service". I've emailed the customer support email address: No reply. My latest attempt is to contact Panasonic who supply the hardware for Joip's service, they were helpful and would investigate the issue and get back to me. I think Panasonic has found a bad business partner in Delta-Three, if it is in fact Delta-three that is supplying the customer service for Joip. Comments [ 107 ] |
| Submitted by: | Thomas Rosendal :: Guelph, ON, Canada |
| Date Submitted: | May 12, 2008 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 5 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | Bad customer services Sunday I bought phone model BB-Gt1502B, when I hooked the phone I got my JOIP # immediatly, but I did not receive my password number to be able to access the web site and be able to add fund to my account, I spent more than 2 hours and half on sunday trying to reach someone at the customer service of JOIP, no one answer the phone we keeping holding undefinitly, I sent two e-mail on sunday and didn't get any answer, now we are on monday now I lost more then one hours waiting and trying to reach someone at the the customer service, no one answer the phone, I sent 3 e-mails, I think that the best thing to do will be to bring back the phone where I bought it to get refund, to much poor customer service.... Comments [ 119 ] |
| Submitted by: | Step :: Rimouski,QC,Canada |
| Date Submitted: | December 7, 2007 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 6 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | Yes |
| Review: | joip is cool You can only get the service by purchasing a panasonic globarange phone; but, thats all you need, paid service starts at $7 a month and you get a local number with that. Rates are close to skype and stuff with $0.02 per minute for most places. Check out http://joipforum.com to talk with other people. Comments [ 96 ] |
| Submitted by: | Eyaluth :: Vancouver |
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