joip Comments |
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| Date Submitted: | August 25, 2009 |
| VoIP Provider: | joip |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 7 out of 10 |
| Customer Support: | 9 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 9 out of 10 |
| Recommend: | Yes |
| Review: | Service quality deteriorating The Mac OSX browser does not interact with the VOIP site. So, you cannot initiate service, payment or otherwise with a Mac computer. You must phone the customer service line if you have a Mac. That is a small inconvenience but it's one mark off the score for customer service. You can still use Joip without having a computer because JOIP is a standalone system. If you call the customer service line you might get Chris N. Chris N's reputation precedes him. He puts 100% into your experience giving you what you ask for. He's just a well rounded nice guy. Still, I haven't talked with anyone else in customer service and JOIP's customer service hours do not include weekends as I understand. As far as rates go, I want to say this in favour of JOIP's rates. I've been noticing another VOIP provider's ads on TV. Lately, they've been playing catch up with JOIP. They're now apparently offering the same low monthly rate as JOIP on unlimited monthly worldwide calling. I didn't see any adds though saying this particular VOIP service provider would compete with JOIP on their low $0.02 per minute calling to the U.S. and U.K. That is all that I pay anytime of day. For somebody that doesn't use more than 800 or 900 minutes on long distance calls in a month that is a good deal. It beats Bell. Now, lately though, the service quality has been deteriorating. My calls haven't been dropped but the sound has. While I've been digitally connected to another phone the sound has been dropping off and I don't know why. With Bell telephone throttling the internet speeds to second party ISPs I wouldn't be at all surprised if Bell and their practices were not at the route of the problem. I would like to know if the customers of other VOIP service providers were not beginning to experience the same problems. As far as features and options go, I want to give JOIP a high score because I just don't see how you can get more from a VOIP provider for the price of JOIP. However, if I wanted a 'plan' from JOIP and they were to supply me with a phone number I would want to be able to have a number connected to an area code in the country where I live which is Canada. |
| Submitted by: | Lee Gee year-old :: Reviewer :: Trenton Ontario Canada |
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