| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 1 / 6 | 7 | 2.86 | 2.00 | 5.71 | 3.57 | 3.54 |
| Date Submitted: | October 13, 2010 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 1 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Beware if Internet Contracts This letter is in response to Joiphone's comments in a letter dated 9/22/2010 sent to Bank of America. The service was ordered on 8/11/2009, but was not activated for 7 to 12 days due to the fact the equipment required to activate the account was mailed. The sum of $180.37 paid included one year of service at $8.95 per month, $60 for equipment, plus shipping and handling. The original agreement had no language regarding automatic renewal after one year. Joiphone has unilaterally changed the agreement without sending notices to customers, allowing them a choice of accepting the proposed changes, or canceling service. Joiphone has either provided forged and manipulated documents, or has reactivated the account in my name without permission. On August 11, 2010 Joiphone sent me an automatically generated response verifying service had been terminated. On August 21, 2010 Joiphone send another e-mail claiming they could not locate the account. I assume this is because the account had been canceled on August 11, 2010 per my request. On August 27, 2010 Joiphone sent an e-mail stating the account had been canceled, and included two parts of their agreement. A written 10 day notice of cancellation was not in the original agreement, nor was I notified of this when I called Joiphone on July 22. 2010 (verified by T-Mobile call records) and informed them I intended on ending my service with Joiphone. She replied, "everything will be taken care of on your anniversary date." If written notice was required, why didn't their sales representative inform me of these changes on July 22, 2010? A close examination of the phone records reveals a long span of interrupted service from 05/13/2010 to 07/28/2010. This was my reason for informing Joiphine of my intent to cancel service. This was not the only incident of interruped service. The records supplied by Joiphone to Bank of America also indicate the last call placed from the home phone was on 8/05/2010. No calls were placed from the account on or after the 8/11/2010 date in question. The information contained on the letter Joiphone supplied to Bank of America, and on the e-mail verifying service had been disconnected, do not agree with the information on Joiphone's web site on October 11, 2010. This verifies the fact Joiphone believes they have the right to unilaterally alter their agreement any time they wish. When you compare the current agreement on the web site to the letter of 9/22/2010, you will find Joiphone as altered it, and among other things, now reserves the right to change monthly charges. Although this was not in the original agreement, nor the version of the agreement sent to Bank of America, Joiphone felt they had the right to renew an account in my name at whatever rate they chose. The amount charged to my account was $202.55. The current rate advertised on their web site on 10/11/10 is $14.95, or $179.40 for 12 months. Joiphone also changed their agreement asking that the equipment be returned. Why would I return equipment I have paid for, without an agreement they will reimburse me the $60 I had paid? On the letter to Bank of America, David Norman claims Joiphone was not supplied with a notice of non renewal. If that is the case, why did Joiphone provide a number of e-mails verifying the request for cancellation? He also claims a number of phone calls had been placed on this account. This would have been impossible, the equipment was disconnected on August 11, 2010. Joiphone's e-mails also verify the service had been disconnected on their side. These documents have either been forged to show activity after 8/11/2010, or Joiphone reactived this account without permission in an attempt to collect a fee. I request Joiphone refund the $202.55 and $85.00 charges to my account for a total of $287.55. Comments [ 102 ] |
| Submitted by: | Dennis :: Menomonee Falls, WI |
| Date Submitted: | April 30, 2010 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 2 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 9 out of 10 |
| Features & Options: | 3 out of 10 |
| Recommend: | No |
| Review: | JoiPhone Sucks JoiPhone is a total waste of anyone’s time and money. They publish an address of Atlanta, GA but when we showed up, it was a UPS Store! WOW! Is this where your office is supposed to be located? Well, I found the office and I have personal contact information.. If I don’t get my refund – the number will be posted.. But here’s the ADDRESS! 4311 Communications Drive Norcross, GA 30093 Go ask for Joe Egosi! Comments [ 98 ] |
| Submitted by: | Pissed Off :: GA |
| Date Submitted: | January 6, 2010 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 4 out of 10 |
| Features & Options: | 4 out of 10 |
| Recommend: | No |
| Review: | Very Poor Service I spent hours troubleshooting and never got the issues resolved. Phone service faded in and out. I finally canceled, and still have the email where I requested cancelation, but they just charged me for a second year and gave all kinds of excuses. A very dishonest company. Don't sign up with them. Comments [ 0 ] |
| Submitted by: | GR :: Marion, IN |
| Date Submitted: | February 10, 2009 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 2+ Years |
| Call & Service Quality: | 4 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | Don't do it! If you have an issue (like an outage) and you call customer service, they email someone. Whatever issue you have, be ready to deal with it for at least 5 to 7 days. YES I said DAYS. Even if they (Joiphone) did something wrong, your business or home phone is out of service, and any caller thinks you are out of business, or left the country, when in fact you have paid for a year in advance. The customer service people speak English, but that doesn’t do much good when you are talking to a rock. Comments [ 106 ] |
| Submitted by: | Dean :: Florida |
| Date Submitted: | December 26, 2008 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 1 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Joi Phone is not at all a joi in anybody's life. We called this joi phone people on 9 th dec for a phone connection and from that day our billing started. We got joi phone's router after 5 days of calling. We connected that on the next day. We can make calls very well no problems in that. But cannot receive calls. We called the customer service i think 5 time. but they are still unable to resolve the issue. And not ready to give the refund too. I will say to everyone beware of this joi phone. Customer service people are rude too. I still dont know how to start my phone's incoming calls. I have been charged the day i called them. VERYYY POOR SERVICE. HAVE told my every friends about this. So BEWARE... Comments [ 0 ] |
| Submitted by: | Sam :: atlanta |
| Date Submitted: | July 25, 2008 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 10 out of 10 |
| Customer Support: | 8 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Best Deal I found The best VoIP provider I tested. I have switched 3 times before I got JoiPhone. 1) Fast shipping. I ordered service at 5PM and got a brand new Linksys router (yes router, not just skimpy adapter) next day 2) The moved my number from VoIP.com in 1.5 weeks 3) Support guys SKEAK ENGLISH, and are more then eager to help 4) Quality is by far the best. 5) Price: I got 50% off and pay $8.95/mo for Unlimited phone line. Stop hating, this is the best value out there. Comments [ 100 ] |
| Submitted by: | AB :: Atlanta, GA |
| Date Submitted: | May 4, 2008 |
| VoIP Provider: | Joiphone |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | avoid like the plague I didn't even get what I paid for, even though they appeared to be the cheapest VOIP out there. Customer service is horrible. Technical support is worse. They misrepresented their abilities and, in fact, are unable to support their own service. Their website is also chintzy. Calls to them for help get dropped/disconnected much of the time, too. Because of this, they don't even know you're trying to reach them. They are usually unresponsive or incapable of fixing problems when you do get through. Finally after five months of crap, I signed up for another service, VOiPGO. The new service (VOiPGO) put in a request to port my number in January 2008, which is the one I've had for several years and well over a thousand people know to reach me at. I'm writing this in May of 2008 and Joiphone STILL hasn't ported my number to the new provider so that I can cancel Joiphone altogether. I'm hoping my complaint to the FCC will yield results. SAVE YOURSELF--AVOID THIS INCOMPETENT COMPANY! Comments [ 0 ] |
| Submitted by: | Jericat :: Ocean, NJ |
|
|
|
|
|
|
Related Sites & Information |
|