| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 0 / 11 | 11 | 4.09 | 1.19 | 5.55 | 3.45 | 3.57 |
| Date Submitted: | October 8, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 5 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | VONICS IS A TERRIBLE CHOICE I left with them holding some of my prepaid money. Their service, website, and phones go out for days. they do not answer e mail or phone service messages. Don't even think about it. I switched to Phone power. so far, so good. look there first. Comments [ 110 ] |
| Submitted by: | Mike :: Davie, Fl |
| Date Submitted: | September 24, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1+ Year |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 1 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Can't Imagine a Worse VOIP Company Poor Service, Unreliable Service, Frequent Outages, No Customer Service, No Technical Support, No Email Support, No Voicemail Notification, Caller Name usually doesn't work (but Caller ID does). Too expensive at half the price. As a SunRocket refugee (a great company that had great service - I still wish they hadn't gone out of business), I signed up with Vonics after reading very positive reviews on VOIP review sites. From the beginning it's been a nightmare, but I thought their problems were intially from adding too many customers at once due to SunRocket's sudden demise. After a month or so, their service did seem to improve, but not for long. Service got worse and worse, outages increased in frequency, then features stopped working altogether (like Voicemail notification and Voicemail to email and on their website). Occassionally I could actually reach someone on the phone, but not for the last 9 months or so. They claim they are located in San Francisco, but every company person I spoke to sounded like they were from India! I had signed up for a 15 month pre-paid plan (as did many SunRocket refugees), but the 15 months are almost up and I truly don't think ANY of their customers will stay with them. How can they possibly stay in business as I know of NO ONE who will renew with this company! I expect this company to go belly up soon, or they will reorganize under some other company name. Don't sign up for this company because even if they do somehow manage to stay in business, you won't be happy with NO Phone Support (I've stopped even trying to call because you NEVER reach a Live person and they don't call back if you leave a message), No Email Support (won't answer emails to support), No Voicemail notification (or Voicemails sent to email or available online like you used to get), rarely do you get Caller Name with your Caller ID (like you're supposed to), and Frequent Outages to your phone service and their website. Like I said before -- Stay Away from Vonics Digital. Comments [ 100 ] |
| Submitted by: | Expert VOIP User :: Orlando, Fl |
| Date Submitted: | July 20, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 4 - 6 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 1 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Avoid Vonics Totally I got their phone adapter and hooked it up.. calls worked with static for about 3 days then the service went down. I called them and called them for about a month.. finally left an email ticket for support. one guy calls me back (on my cell of course)says hes going to change some settings and will call back. Never called back and phone never came up. I email again. 5 days later they email me saying to send them the mac address of the box they sent me. which i dont know why they dont have a record of what they sent me to begin with? I moved my phone service to another provider and had the number ported.. i sent them a cancellation email. and they gave me an rma number to send the box back.. i sent it back.. they never refunded me my unused time based on the monthly rate like their site says they should.. they are bunch of crooks. STAY AWAY!!!! Comments [ 0 ] |
| Submitted by: | gregvolt :: new york |
| Date Submitted: | July 18, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 6 out of 10 |
| Customer Support: | 2 out of 10 |
| Pricing: | 8 out of 10 |
| Features & Options: | 3 out of 10 |
| Recommend: | No |
| Review: | Bad news I have had the service for almost a yr. Service has been intermittent, sometimes out for a day, sometimes more than a week. Voice mail doesn't work. In theory, the system can save a lot of money but my wife has boycotted any other VOIP, based on our sunrocket and vonics experience. Comments [ 107 ] |
| Submitted by: | C Phillips :: Cape Coral, FL |
| Date Submitted: | June 17, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 6 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 2 out of 10 |
| Recommend: | No |
| Review: | Very Very Unreliable I prepaid for a year of service and I am on my 9th month. I have been getting disruption of service at least once a month and each time lasted over 3 days. The disruption I am talking about is a total blackout meaning their own line, websites, CS all go down. After 24 hours of no service, they would e-mail a notice of disrutption via a gmail e-mail account! They have the worst reliability among all VOIP providers. Avoid them. Comments [ 97 ] |
| Submitted by: | Michael :: MD, USA |
| Date Submitted: | May 9, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 6 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | horrible I went to Vonics when Sunrocket folded. I was assured by my sales person how much Vonics was better and more stable than other providers. I have had headaches monthly! Now I have no service and have lost all faith in VOIP providers. Please please choose your provider wisely! Comments [ 0 ] |
| Submitted by: | Pure :: Southington, CT USA |
| Date Submitted: | May 9, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 4 out of 10 |
| Features & Options: | 2 out of 10 |
| Recommend: | No |
| Review: | Got to be the Worst VOIP Company out there Either missing or completely lame customer service. Dropped calls, now a massive outage. I will continue to post negative reviews wherever and whenever I can about Vonics. Awful, awful, oh, and AWFUL! Comments [ 0 ] |
| Submitted by: | Ernie :: CA |
| Date Submitted: | April 7, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 8 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | Nonexistent Service Phone service has not worked for over a month. No response from technical services other that "recycle power source" which did not work. Only call back from customer service was at 10PM! They will not port over number to new service as required and they will not tell me why. English is not a native language to customer service! I can not understand them! Comments [ 107 ] |
| Submitted by: | ck :: Middlefield, CT USA |
| Date Submitted: | April 4, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 9 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | No |
| Review: | Unreliable service Miserable or nonexisting customer service. Intermittent problems, like NO dial tone, or the phone does not ring when called from outside, etc On average, there is at least one such incident every week. Voice quality excelent when the phone works. Comments [ 0 ] |
| Submitted by: | mir :: New York, NY, US |
| Date Submitted: | March 11, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 2 out of 10 |
| Pricing: | 6 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | VONICS -unreliable, poor customer service Numerous dropped calls...calls abruptly cutting off in mid-conversation...VONICS box causes internet disconnects couple of times a day.....customer service is useless on telephone...their email customer service provides useless solutions.....they really rip you off when you try to leave, charging three or four different previously undisclosed fees adding to over $100 Comments [ 0 ] |
| Submitted by: | Nikster :: Canton, MI |
| Date Submitted: | September 2, 2007 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 3 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Vonics Very Bad Unreliable Poor Vonics offered us service in 3 business days. It took eleven business days to get the box and it came without directions. Vonics told us it would take seven to ten days to get our telephone numbers ported over. It has been well over 6 weeks. Vonics told us when we move, we could get a new area code number in the town we live in. We have sick relatives thus 911 is integral. Vonics later said they could not provide the new telephone number in the new area code. We lost service for four days already. No one picks up the phone at Vonics as far as I can tell. We are put on hold and finally you can't hold any longer, you are asked to leave your name and phone number. No one has ever called us back. We got scammed by Sunrocket and I feel Vonics is similar. My basis for this complaint is plain and simple --- our phone is out for four days, we're technically savvy and Vonics has no answer for us, nor are they offering refunds, credits, a fast shipped new gizmo etc. We paid upfront as they require and feel very suckered. Comments [ 103 ] |
| Submitted by: | Miguel Bad Vonics :: Boston, MA, USA |
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