| Recommend Yes / No | Number of Reviews | Call & Service Quality | Customer Support | Pricing | Features & Options | Total Average Rating |
| 0 / 11 | 11 | 4.09 | 1.19 | 5.55 | 3.45 | 3.57 |
| Date Submitted: | May 9, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 6 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 7 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | horrible I went to Vonics when Sunrocket folded. I was assured by my sales person how much Vonics was better and more stable than other providers. I have had headaches monthly! Now I have no service and have lost all faith in VOIP providers. Please please choose your provider wisely! Comments [ 0 ] |
| Submitted by: | Pure :: Southington, CT USA |
| Date Submitted: | May 9, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 4 out of 10 |
| Features & Options: | 2 out of 10 |
| Recommend: | No |
| Review: | Got to be the Worst VOIP Company out there Either missing or completely lame customer service. Dropped calls, now a massive outage. I will continue to post negative reviews wherever and whenever I can about Vonics. Awful, awful, oh, and AWFUL! Comments [ 0 ] |
| Submitted by: | Ernie :: CA |
| Date Submitted: | April 7, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 8 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 10 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | Nonexistent Service Phone service has not worked for over a month. No response from technical services other that "recycle power source" which did not work. Only call back from customer service was at 10PM! They will not port over number to new service as required and they will not tell me why. English is not a native language to customer service! I can not understand them! Comments [ 107 ] |
| Submitted by: | ck :: Middlefield, CT USA |
| Date Submitted: | April 4, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 9 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 9 out of 10 |
| Features & Options: | 8 out of 10 |
| Recommend: | No |
| Review: | Unreliable service Miserable or nonexisting customer service. Intermittent problems, like NO dial tone, or the phone does not ring when called from outside, etc On average, there is at least one such incident every week. Voice quality excelent when the phone works. Comments [ 0 ] |
| Submitted by: | mir :: New York, NY, US |
| Date Submitted: | March 11, 2008 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 7 - 12 Months |
| Call & Service Quality: | 1 out of 10 |
| Customer Support: | 2 out of 10 |
| Pricing: | 6 out of 10 |
| Features & Options: | 5 out of 10 |
| Recommend: | No |
| Review: | VONICS -unreliable, poor customer service Numerous dropped calls...calls abruptly cutting off in mid-conversation...VONICS box causes internet disconnects couple of times a day.....customer service is useless on telephone...their email customer service provides useless solutions.....they really rip you off when you try to leave, charging three or four different previously undisclosed fees adding to over $100 Comments [ 0 ] |
| Submitted by: | Nikster :: Canton, MI |
| Date Submitted: | September 2, 2007 |
| VoIP Provider: | Vonics Digital |
| Time with VoIP Provider: | 1 - 3 Months |
| Call & Service Quality: | 3 out of 10 |
| Customer Support: | 1 out of 10 |
| Pricing: | 3 out of 10 |
| Features & Options: | 1 out of 10 |
| Recommend: | No |
| Review: | Vonics Very Bad Unreliable Poor Vonics offered us service in 3 business days. It took eleven business days to get the box and it came without directions. Vonics told us it would take seven to ten days to get our telephone numbers ported over. It has been well over 6 weeks. Vonics told us when we move, we could get a new area code number in the town we live in. We have sick relatives thus 911 is integral. Vonics later said they could not provide the new telephone number in the new area code. We lost service for four days already. No one picks up the phone at Vonics as far as I can tell. We are put on hold and finally you can't hold any longer, you are asked to leave your name and phone number. No one has ever called us back. We got scammed by Sunrocket and I feel Vonics is similar. My basis for this complaint is plain and simple --- our phone is out for four days, we're technically savvy and Vonics has no answer for us, nor are they offering refunds, credits, a fast shipped new gizmo etc. We paid upfront as they require and feel very suckered. Comments [ 103 ] |
| Submitted by: | Miguel Bad Vonics :: Boston, MA, USA |
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