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Can't Imagine a Worse VOIP Company
Poor Service, Unreliable Service, Frequent Outages, No Customer Service, No Technical Support, No Email Support, No Voicemail Notification, Caller Name usually doesn't work (but Caller ID does). Too expensive at half the price.
As a SunRocket refugee (a great company that had great service - I still wish they hadn't gone out of business), I signed up with Vonics after reading very positive reviews on VOIP review sites. From the beginning it's been a nightmare, but I thought their problems were intially from adding too many customers at once due to SunRocket's sudden demise. After a month or so, their service did seem to improve, but not for long. Service got worse and worse, outages increased in frequency, then features stopped working altogether (like Voicemail notification and Voicemail to email and on their website). Occassionally I could actually reach someone on the phone, but not for the last 9 months or so. They claim they are located in San Francisco, but every company person I spoke to sounded like they were from India! I had signed up for a 15 month pre-paid plan (as did many SunRocket refugees), but the 15 months are almost up and I truly don't think ANY of their customers will stay with them. How can they possibly stay in business as I know of NO ONE who will renew with this company! I expect this company to go belly up soon, or they will reorganize under some other company name. Don't sign up for this company because even if they do somehow manage to stay in business, you won't be happy with NO Phone Support (I've stopped even trying to call because you NEVER reach a Live person and they don't call back if you leave a message), No Email Support (won't answer emails to support), No Voicemail notification (or Voicemails sent to email or available online like you used to get), rarely do you get Caller Name with your Caller ID (like you're supposed to), and Frequent Outages to your phone service and their website. Like I said before -- Stay Away from Vonics Digital. |
